Shipping policy

SHIPPING POLICY

Last Updated: May 2026

Thank you for shopping with Geloria. We are committed to delivering your order safely and efficiently.

Order Processing

Orders are processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Shipping Times

Estimated delivery times:

Australia

Standard Shipping: 3–10 business days
Express Shipping: 1–5 business days

International Shipping

7–21 business days depending on the destination country and customs processing times.

Please note that delivery times are estimates and may vary.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Tracking Your Order

If tracking is available for your shipment, tracking details will be provided via email once your order has been dispatched.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, Geloria is not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

If your package appears lost, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Geloria is not responsible for orders delivered to incorrect addresses provided at checkout.